Refund policy
Refund Policy
All Sales Are Final Due to the nature of our products, all sales are final. We do not accept returns or exchanges for change of mind.
Damaged or Incorrect Items We take quality seriously. If your item arrives damaged, defective, or is not what you ordered, we've got you covered. Simply contact us at [your email] within 7 days of delivery with:
- Your order number
- A clear photo of the item and packaging
We'll make it right with a replacement or store credit — no need to ship anything back.
Lost or Missing Packages If your order hasn't arrived within 30 days of your shipping confirmation, contact us and we'll investigate and reship if necessary.
Store Credit Store credit never expires and can be used on any future order at thesquishylab.co.
Contact Us Have a question? Reach out at support@thesquishylab.co and we'll get back to you within 1–2 business days.